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• Contact Us
• Order Tracking
• Shipping
• Payment Options
• Safe Shopping Guarantee
• Sales Tax
• Returns
• Privacy and Security Policy
• Legal Notice
• FAQs
• California Proposition 65

You will always have an opportunity to see the full amount of your purchase with shipping charges before you confirm your order. Out of stock items usually ship within 10 business days. Orders with items on back order are held until they can be shipped complete.

Orders can only be shipped within the US, US territories and to APOs.

Please check with the customs department in your country about its importation policies to avoid unexpected customs fees or duties.

International Customers please contact us at 203-922-7902 for ordering assistance. You may also submit an order by fax to 704-987-8389.

COOLSHIP Shipping
The COOLSHIP option is available for nutrition bars and other items which maybe heat sensitive. It can also be added at checkout if your cart includes items where COOLSHIP is recommended. All orders sent via COOLSHIP are packed in an insulated container with a reusable non-toxic liquid ice-pack. When you select COOLSHIP shipping your order maintains the best possible temperature during transit. Orders sent via COOLSHIP are shipped Monday through Wednesday to allow for uninterrupted transit. COOLSHIP rates include the cost of the reusable cooler and the non-toxic liquid ice-pack.

Payment Options
We accept Visa, MasterCard, American Express, and Discover.

You can safely enter your credit card number via our secure server, which encrypts all submitted information.

Please Note: Your credit card statement will reflect charges to The Consumer Link, on any purchase made through our On Line Store.

You may also pay for your merchandise by check or money order. Personal check orders will be held for 5 business days, in order for the check to clear with the bank. To use this method of payment you can send us a note and mail your request together with your payment (Please include the appropriate sales tax for CA, CT and IL delivery addresses) to:

The Consumer Link
20 Constitution Blvd. South
Shelton, CT 06484

Safe Shopping Guarantee
The Consumer Link Safe Shopping Guarantee protects you while you shop so you never have to worry about credit card safety.

We guarantee that every transaction you make will be 100 percent safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping with us.

Sales Tax
All orders shipped to California, Connecticut or Illinois addresses will be subject to sales tax in accordance with State law. Orders shipped elsewhere will not be charged sales tax. Please note that your state and/or municipal government may require you to declare mail order purchases and pay sales tax on them directly.

Returns
Since your satisfaction is a priority we know it is sometimes necessary to exchange or return an item. You may return your purchase within 30 days of purchase for a refund or replacement. Items must be in their original condition and must have original paperwork and packaging. All products must be in re-saleable condition.
To process a return, please follow the steps below:

1. Complete the return section on your order's packing slip.
2. Secure merchandise in original packaging if available and enclose the completed return form.
3. Return merchandise in "as new" condition by pre-paid mail.

You will receive your credit within 7-10 business days. Shipping charges are not refundable.

Medical items, dietary supplements, and perishable food items can not be returned, once opened.

If you need assistance with a return, please contact Customer Service at 1-800-421-1223.

Privacy
The Consumer Link Online Store collects personal information from visitors to its website on a voluntary basis; however, visitors are not required to give such information to access our website. Personal information may include, without limitation, name, address, phone number and e-mail address. The Consumer Link Online Store uses visitors' personal information to assist in marketing products and services offered by and its business partners, and to enhance the content of our website.

Our web server automatically collects the domain names (but not the e-mail addresses) of visitors to The Consumer Link Online Store. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed, and other statistical information. The Consumer Link Online Store may contain links to other sites, however we cannot assume responsibility for the content or privacy practices employed by these other sites.

All information gathered about each visitor to The Consumer Link Online Store is subject to and protected by the Electronic Communications Privacy Act. We may, from time to time, share visitor information with third party business partners. The Consumer Link Online Store maintains a private database on its web server for the storage of all such information.

Although we will use all reasonable efforts to safeguard the confidentiality of any visitor information collected, The Consumer Link Online Store will have no liability for disclosure of any visitor information obtained due to errors in transmission or the unauthorized acts of third parties.

The Consumer Link Online Store reserves the right to change or update this privacy policy, or any other policy or practice, at anytime with reasonable notice to users of its website. Any changes or updates will be effective immediately upon posting to The Consumer Link Online Store.

If you would like to add your name to The Consumer Link Online Store(s) marketing list, request that your name be removed, or correct your current information, please write us at:

ATTN: Marketing Department
The Consumer Link Online Store
20 Constitution Blvd. South
Shelton, CT 06484

Please include your full name and telephone number in case we have any questions.

Security
Shopping in The Consumer Link Online Store is safe and secure. To protect your credit card number and other personal information, The Consumer Link Online Store uses VeriSign SSL encryption technology. Your credit card number is digitally scrambled to ensure that is not read by unauthorized third parties.

If you're still concerned about internet security, please contact our customer service department to submit your order by telephone or fax.

Legal Notice
The content of this Internet site is owned or controlled by The Consumer Link, and is protected by worldwide copyright laws. Content may be downloaded only for personal use for non-commercial purposes, but content may otherwise not be copied or used in any way.

The owners of this site will use reasonable efforts to include up-to-date and accurate information but make no representations, warranties, or assurances as to the accuracy, currency, or completeness of the information provided. The owners of this site shall not be liable for any damages or injury resulting from your access to, or inability to access, this Internet site, or from your reliance on any information provided at this Internet site.

The trademarks, service marks, trade names, trade dress and products in this Internet site are protected in the United States and internationally. No use of any of these may be made without the prior, written authorization of the owners of these trademarks, service marks, or trade names, except to identify the products or services of the company. Any personally identifiable information in electronic communications to this Internet site is governed by this site's Privacy Policy. The owners of this site shall be free to use or copy all other information in any such communications, including any ideas, inventions, concepts, techniques or know-how disclosed therein, for any purposes. Such purposes may include disclosure to third parties and/or developing, manufacturing and/or marketing goods or services.

FAQs

When will my order be processed?

When your order is received, it will be processed within 1 business day.

How long will it take for my order to ship and arrive?

Once your order is received, an order confirmation will be sent to the email address that you have specified. Upon authorization of your credit card and processing of your order, a shipping confirmation will be sent to that same email address upon shipment of your order. Most in stock orders are shipped within 1 business day of being placed. Standard Delivery can take between 7-10 business days.

My order should have arrived by now. What should I do?

If you entered a password at the time that you placed your order, simply provide your information in the order tracking section above. Otherwise, please contact The Consumer Link at customerservice@theconsumerlink.com and we'll be happy to track your order.

How do I know if I am ordering on a secure site?

The Consumer Link encrypts your personal information, such as your credit card number, when transmitting over the Internet using SSL. When your browser is in secure mode, you will notice an unbroken key or lock at the bottom of the page.

What are you going to do with my name and order information?

The Consumer Link does not rent or sell any personal information from Web orders or any off-line orders to third parties. For more information, see our Security and Privacy Policies.

Which credit cards do you accept?

We accept Visa, Master Card, American Express, and Discover.

What will appear on my credit card statement?

When you make a credit card purchase through us, you will see charges to The Consumer Link on your statement.

How do I return a product that I purchased on-line?

It's easy to return an item for an exchange or refund. Indicate the reason for your return on the back of your packing slip. Please repack your order, enclose the packing slip, secure the package and mail to:

The Consumer Link
20 Constitution Blvd. South
Shelton, CT 06484

We'll credit the value of the item and any taxes you were charged. Shipping charges are non-refundable.

Medical items, dietary supplements, and perishable food items can not be returned, once opened.

Do you ship internationally?

The Consumer Link Online Store ships most in stock orders to the U.S., U.S Territories and APO addresses only.

For international customers, we can accept orders by phone or fax. By telephone, the number is 203-922-7902 or by fax is 704-987-8329.

Certain items may be restricted for international locations and we may not be able to ship to certain countries.

We recommend that before ordering, you review the product offering and pricing. All orders are processed in U.S funds. Please note that shipping and handling charges will be calculated at the time the order is processed. The shipping charges on our website are for Domestic Shipments only.

Customs policies vary widely from country to country and you may be subject to import duties and taxes once a shipment reaches your country. Please check with the customs department in your country about its importation policies to avoid unexpected customs fees or duties. The Consumer Link is NOT responsible for any sales taxes, customs duties or other taxes charged by your customs department. Additionally, when ordering from The Consumer Link, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

California Proposition 65
California Proposition 65 requires special product labeling for products containing certain chemicals known to the State of California to cause cancer, birth defects or other reproductive harm if the product will expose the consumer to such chemicals. Lead levels in these products comply with FDA standards.

California requires the following separate notice: Prop 65 Warning for lead crystal: "WARNING: Consuming foods or beverages that have been kept or served in leaded crystal products will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm. This warning does not apply to Baccarat decanters, flacons, stoppered pitchers, mustard and jam pots."

Prop 65 Warning for ceramic tableware marked with a yellow triangle on the packaging: "WARNING: Use of this tableware will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm."

Prop 65 Warning for decorated glassware: “WARNING: The materials used as colored decorations on the exterior of this product contain lead, a chemical known to the State of California to cause birth defects or other reproductive harm.”

Prop 65 Warning for all other identified products: This product contains lead, a chemical known to the State of California to cause cancer, birth defects, and other reproductive harm. Wash hands after handling.